FAQ

NEW CLIENTS & BOOKINGS

IF YOU NEED TO RESCHEDULE

Haircut and style bookings are currently open to all guests. Colour bookings are open to already established colour clients only, not accepting new guests at this time. Were you referred for colour by an existing guest? If so, please email to inquire.

We understand that life is busy and as unpredictable as your Knullrufs!

Reschedule or cancellation is required with a minimum of 48 hours notice.
Less than 48 hours notice will result in a 50% service fee.
Cancellation on date of service, or no show will result in 100% service charge.

WHAT ABOUT MY CARD INFORMATION?

Knullrufs does not have access to, or store your card number, an encrypted third party account is utilized transactionally.

PAYMENT

When you book your appointment the ability to pay online in advance has been added to minimize contact.
Service add-ons and product charges may occur in studio.
We do not accept cash payment as we do not keep cash on premises, however, cash gratuity is always acceptable. Thank you!

HOW ARE WE COPING WITH COVID-19?

To begin, Knullrufs is a 1 on 1 experience, specifically designed to minimize unnecessary exposure.

Sanitation transpires between each guest. To accommodate and see to it that all health and safety guidelines are met, a buffering window is booked between all appointments.

All tools undergo UV light & Barbicide sanitation.
Capes, towels and surfaces will continue to be washed and sanitized between each guest.
We do a full studio wipe down of all surfaces between each guest to halt surface transmission.
As Knullrufs is a private studio please respect our space; family, friends and/or pets will have to wait elsewhere. It's a small space!

Before your visit take into account the following;

Have you or anyone in your household had Covid-19? If so; have you been tested for Covid-19 and completed a 14 day self quarantine?
Are you experiencing any of the common symptoms fever/cough/loss of taste or smell? If so, we can always reschedule!

In addendum;

Masks are no longer required to be worn for services, if you would prefer to wear one that's 100% ok! If you would prefer I wear one during our session for health or personal reasons please request this in the note section when booking.
For your safety and convenience we have hand sanitizer available for use at all times.